REFUND AND RETURNS POLICY

Thank you for choosing Anzabsoftpet LLC! We hope you are satisfied with your purchase of pet supplies. If you are not satisfied with your purchase, we offer the following refund and return policy:

  1. Refund Conditions
    You must submit a refund request within 7 days of receiving the item.

Refunds are only available for unused items in their original packaging. The item must be in brand new condition with no signs of use (such as stains, scratches, etc.).

  1. Requesting a Refund
    To request a refund, please contact us at:
    Email: support@anzabsoftpet.shop
    Phone: (949) 649-5465
    When contacting us, please provide your order number and reason for the refund so we can process your request more quickly.
  2. Return Procedure
    Please return the item along with all accompanying materials (including original packaging, product labels, etc.).

The customer is responsible for return shipping costs unless we sent the wrong item or the item is defective.

We recommend using a trackable shipping service to ensure we receive your return. 4. Refund Processing

Once we receive and inspect the returned item, we typically process the refund within 5-10 business days.

The refund will be processed through your original payment method.

  1. Non-Returnable Items

The following categories of items are non-returnable and non-refundable:

Opened or used pet products

Any item in abnormal condition (e.g., damaged, missing parts)

  1. Contact Us

If you have any questions about our refund and return policy, please feel free to contact us. We are happy to assist you.

Company Name: Anzabsoftpet LLC
Address: 125 Upham St Apt A, Petaluma, CA 94952
Email: support@anzabsoftpet.shop
Phone: (949) 649-5465
Thank you for choosing Anzabsoftpet LLC! We look forward to continuing to serve you and your pet.