1. How do I place an order?

You can visit our website, select the items you need from the product categories, click “Add to Cart,” and then follow the checkout process to complete your order.

2. How long does it take to process and ship an order?

Order processing typically takes 1-3 business days. Shipping time depends on your selection:

Standard Shipping: 2-7 business days
Expedited Shipping: 1-3 business days
International orders may take 7-21 business days to ship.

3. Can I change or cancel my order?

If you wish to change or cancel your order, please contact us as soon as possible. Once an order is in the processing stage, we cannot guarantee that changes or cancellations will be possible.

4. How do I request a refund or return?

If you are not satisfied with your order within 7 days of receiving it, you can request a refund. Please contact us via email at support@anzabsoftpet.shop, providing your order number and the reason for the refund. The item must be unused and in its original packaging.

5. Do you support international shipping?

Yes, we support international shipping. International standard shipping typically takes 7-21 business days, with costs calculated based on destination and package weight. Please note that international orders may be subject to local import taxes and duties.

6. Do your products come with a warranty?

All our pet supplies come with after-sales service under normal use conditions. Specific warranty terms may vary by product; please check the product page for details or contact us anytime for more information.

7. How do I contact customer service?

If you have any questions or need support, you can contact customer service through the following methods:

Phone: (949) 649-5465
Email: support@anzabsoftpet.shop
Our customer service team is available from 9:00 AM to 5:00 PM (Pacific Standard Time) on weekdays.

8. How do I track my order?

Once your order has shipped, you will receive a confirmation email with your tracking number. You can use this number to track the package status on the corresponding courier company’s website.

9. What payment methods do you offer? We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, etc. All payment information is processed through a secure payment processing system.
10. How is my personal information protected?

We take your privacy very seriously. Our privacy policy details how we collect, use, and protect your personal information. Please review our privacy policy for more information.